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Shipping Information

+ Be Better Prepared for Unforeseen Delays with LiveAquaria®

Due to increased order volume, LiveAquaria® orders are taking longer than usual to fulfill and deliver. Please be assured that your order is in queue and will be shipped as soon as possible. The health and welfare of our suppliers, customers, employees, and animals are our highest priority.

Your patronage and patience during these unprecedented times is sincerely appreciated. We hope you and the aquatic life under your care stay safe. Thank you for your understanding.

Please view our revised shipping schedule HERE.

Please Note: At this time, we are temporarily suspending our Saturday Delivery option.

FREE* Standard Shipping on Qualifying Orders!

Aquatic-life-only
orders $149+

Supplies-only
orders $29+

BYO Reef Cleaner
Packs-only orders $75+

Aquatic Life Shipping Rate Information

Fish, Corals, Inverts, Algae/Saltwater Plants, Prebuilt Reef Cleaner Packages, Diver's Den®/Coral Farm, and ORA®

Standard Rates
FedEx Priority Overnight Order Subtotals Up to $148.99
Single Shipping Category
Order Subtotals Up to $148.99
Combined Order Rates**
Order Subtotals $149.00 and Up
Fish, Corals, Inverts, Algae, Saltwater Plants, & Prebuilt Reef Cleaner Packages $29.99 $14.99 FREE
Diver's Den®/Coral Farm $29.99 $14.99 FREE
ORA® $29.99 $14.99 FREE

BYO Build Your Own Reef Cleaner Package

  FedEx Priority Overnight
BYO ONLY $75 and Up FREE

Live Plants and Live Foods

Standard Rates
FedEx 2Day Air Order Subtotals Up to $148.99 FedEx 2Day Air Order Subtotals $149.00 and Up
$14.99 FREE
Upgrade Options
FedEx Priority Overnight Order Subtotals Up to $148.99 FedEx Priority Overnight Order Subtotals $149.00 and Up
$19.99 $5.00

Aquatic Supplies Shipping Rate Information

Frozen Foods

Standard Rate
FedEx Priority Overnight $29.99

Aquarium and Pond Supplies

Ground Rates
Order Subtotal FedEx SmartPost (Up to 7 Business Days) FedEx Ground Home Delivery (Up to 5 Business Days) FedEx Expedited (Up to 3 Business Days)
Up to $28.99 $5.99 $12.98 $18.98
$29 and Up FREE $6.99 $12.99
Air Upgrade Options
Order Subtotal FedEx 2Day Air (2 Business Days) FedEx Overnight (Next Business Day)
Up to $29 $20.98 $25.98
$29 and Up $14.99 $19.99

Saturday Delivery Upgrade

Where available $15.00

*FREE SHIPPING Details Qualifying orders ship free utilizing the shipping method standard to its specific shipping category. Order totals for aquatic life, BYO Build Your Own Reef Cleaner Packages, and aquatic supplies are processed separately to qualify for Free Shipping ($149 & up, $75 & up, and $29 & up respectively). Exclusions apply.

**Combine orders and SAVE! If your order includes items from multiple shipping categories (excludes supplies, frozen foods, live foods, and live aquarium or pond plants) your order will be charged the $29.99 Standard Shipping rate for ONLY one shipping category. The Standard Shipping Rate(s) of the other category(s) in your order is reduced to JUST $14.99. Standard Shipping Rates still apply to excluded categories. Combined aquatic life orders over $149 receive free FedEx Priority Overnight shipping.

Please Note:

  • Aquatic Life and Live Food orders are shipped using our SigNature® Shipping System and include a single $9.99 Box Fee applied once to your order total. Box Fee is non-refundable.
  • We cannot ship any aquatic life to Hawaii, APO addresses, Post Office Boxes, Puerto Rico, other U.S. Territories, or other countries. All aquatic life orders for Alaska require an additional $25.00 surcharge.
  • We cannot ship any aquatic supplies to Hawaii, APO addresses, Puerto Rico, other U.S. Territories, or other countries. All aquatic supply orders for Alaska must ship Air and require a $25.00 surcharge.
  • Air Upgrade Options are not available for Reef Rock.
  • Frozen Food orders are processed separately from other aquatic supplies due to their special handling needs. Shipping charges will still be added to any other items ordered where applicable. The $29.99 shipping and handling for Frozen Foods is a flat rate for as many frozen food items as you need. Orders are shipped Monday through Thursday. Rates are for the 48 connecting states only. Orders placed after 12:00 pm CST are shipped next business day. Frozen Food orders are packed with dry ice to keep the contents frozen. Avoid contact with skin. Be sure to handle dry ice with gloves to avoid injury. We cannot ship Frozen Food orders to Alaska.

Additional Shipping Information for Aquatic Life

To ensure you receive the healthiest species available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door using our SigNature® Shipping System.

The day your order ships, you will receive an e-mail containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival.

A link to our online Step-by-Step Acclimation & Planting Guides is also included in your order shipment confirmation e-mail. Be sure to read our Step-by-Step Acclimation & Planting Guides in preparation for your new arrivals.

Please Note: Acclimation procedures must be followed for all new arrivals in order to be covered under our Live Arrival, 14-Day "Arrive Alive, Stay Alive®", and 30-Day Guarantees.

Step-by-Step Acclimation
& Planting Guides

Quarantine
New Arrivals

Ideal Water
Parameters

Guarantees & Return Policies

Aquatic Life
Guarantees

LiveAquaria®
Return Policies

Protect your Aquatic
Life Deliveries

Revised July 25, 2020

NEED HELP?
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8:30 am - 5 pm CST
Monday - Saturday

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CALL US
1-800-334-3699
8:30 am - 5:00 pm CST, Mon - Fri