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Shipping Information

 

We hope you find ordering from LiveAquaria.com a pleasant experience.

General Information
To ensure you receive the healthiest species available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door using our SigNature® Shipping System.

The day your order ships, you will receive an e-mail containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival. Please Note: We strongly encourage someone to be available at the time of delivery to prevent the aquatic life from being exposed to the elements and extreme temperatures.

All live species orders will include a printed version of our detailed Acclimation Guide. Please follow the steps outlined in this guide carefully to ensure the good health of your new arrivals.

Please Note: We cannot ship any aquarium life to Hawaii, APO addresses, Post Office Boxes, Puerto Rico, other U.S. Territories, or other countries.

Day-By-Day Delivery Chart - All Aquatic Life

Orders Placed by
9:30 a.m. CST on
Will be delivered on:
Fish, Corals,
Inverts & Algae
Live Rock1 Freshwater
& Pond Plants
Monday Tuesday Wednesday** Wednesday**
Tuesday Wednesday Thursday** Thursday**
Wednesday Thursday Friday** Friday**
Thursday Friday Wednesday*,** Wednesday*,**
Friday Tuesday* Wednesday*,** Wednesday*,**
Saturday Tuesday Wednesday** Wednesday**
Sunday Tuesday Wednesday** Wednesday**

*Unless Saturday delivery is available in your area and you select the Saturday delivery option.
** Unless you request Next Day Air service.

Shipping Policies & Rates
The rates you see in the charts below are what you pay. . . there are no extra "Packing Charges," "Box Charges," "Heat/Cool Pack Fees," or "Preparation Fees." If you are comparing shipping fees between us and others, be sure to ask about their "additional fees," and then add them up.

Shipping policies and rates are divided into 7 categories which ship from separate locations; you will receive separate order numbers for each shipping category. Shipping categories will be subtotaled separately during checkout as follows:

  1. Fish/Corals/Inverts/Algae/Saltwater Plants/Prebuilt Reef Cleaner Packages
  2. Diver's Den®/Coral Farm
  3. ORA®
  4. Build Your Own Reef Cleaner Packages
  5. Live Rock
  6. Freshwater & Pond Plants
  7. Live Foods

All rates listed are for the contiguous 48 states. Alaska residents, please call for shipping options.

1. Fish, Corals, Invertebrates, Algae & Prebuilt Reef Cleaner Packages
Ships from California

    Minimum Order: $29.99
    Standard Ship Method: Next Day Air
    Upgraded Shipping Options: Saturday

Standard Rate Upgrade Options
(Where Available)
Order Subtotal Next Day Air Saturday
Up to $98.99 $29.99 $44.99
$99.00 and up FREE!* $15.00

*FREE SHIPPING Details: Orders over $99 in merchandise ship Next Day Air for free. Excludes live rock. Combined facility orders over $99 will receive free Next Day Air shipping.

2. Diver's Den®/Coral Farm
Ships from Wisconsin

    Minimum Order: $29.99
    Standard Ship Method: Next Day Air
    Upgraded Shipping Options: Saturday

Diver's Den®/Coral Farm-ONLY Order Rates Combined Order
Rates*
Standard Rate Upgrade Options
(Where Available)
Order Subtotal Next Day Air Saturday Any Shipping
Option
Up to $98.99 $29.99 $44.99 $14.99
$99.00 and up FREE!** $15.00 FREE!**

* Combine orders and SAVE! If your Diver's Den®/Coral Farm order also includes aquatic life in other shipping categories (excluding live rock & freshwater or pond plants), your Diver's Den®/Coral Farm shipment will only be charged an additional $14.99, regardless of method! If your total order includes items in the Aquacultured Corals/Diver's Den® category ONLY, standard shipping and handling rates will apply.
**FREE SHIPPING Details: Orders over $99.00 in merchandise ship Next Day Air shipping for free. Excludes live rock. Combined facility orders over $99.00 will receive free Next Day Air shipping.

3. ORA®
Ships from Florida

    Minimum Order: $29.99
    Standard Ship Method: Next Day Air
    Upgraded Shipping Options: Saturday

ORA®-ONLY Order Rates Combined Order
Rates*
Standard Rate Upgrade Options
(Where Available)
Order Subtotal Next Day Air Saturday Any Shipping
Option
Up to $98.99 $29.99 $44.99 $14.99
$99.00 and up FREE!** $15.00 FREE!**

* Combine orders and SAVE! If your ORA® order also includes aquatic life in other shipping categories (excluding live rock & freshwater or pond plants), your ORA® shipment will only be charged an additional $14.99, regardless of method! If your total order includes items in the ORA® category ONLY, standard shipping and handling rates will apply.
**FREE SHIPPING Details: Orders over $99.00 in merchandise ship Next Day Air shipping for free. Excludes live rock. Combined facility orders over $99.00 will receive free Next Day Air shipping.

4. Build Your Own Reef Cleaner Packages*
Ships from California

    Minimum Order: $75.00 (BYO)
    Standard Ship Method: Next Day Air
    Upgraded Shipping Options: Saturday

Standard Rate Upgrade Options
(Where Available)
Order Subtotal Next Day Air Saturday
BYO* ONLY:
$75 and up
FREE BYO* $15.00

*Shipping is free for the Build Your Own Package Deals over $75.00 only. Shipping charges will still be assessed to any other items ordered.

5. Live Rock Orders
Ships from California

    Minimum Order: N/A
    Standard Ship Method: 2nd Day Air
    Upgraded Shipping Options:Next Day Air, Saturday

&nsp; Standard Rate Upgraded Rate Upgrade Options
(Where Available)
Box Quantity* 2nd Day Air Next Day Air Saturday
Each Box FREE $1.29/lb add
$15.00/box
*Both live rock is shipped in full box lots.

6. Freshwater & Pond Plants
Ships from Illinois

    Minimum Order: N/A
    Standard Ship Method: 2nd Day Air
    Upgraded Shipping Options: Next Day Air, Saturday

Standard Rate Upgrade Options
(Where Available)
Order Subtotal 2nd Day Air Next Day Air Saturday
Up to $98.99 $15.99 $18.99 add $15.00
$99.00 and up FREE!* $3.00 add $15.00

*FREE SHIPPING Details: Orders over $99.00 in merchandise ship 2nd Day Air for free. Excludes live rock. Combined facility orders over $99.00 will receive free 2nd Day Air shipping.
Please refer to the "Product Notes" on each plant's product page for a listing of any restricted states.

7. Live Foods
Ships from Florida and Illinois

    Minimum Order: N/A
    Standard Ship Method: 2nd Day Air
    Upgraded Shipping Options: Next Day Air, Saturday

Standard Rate Upgrade Options
(Where Available)
Order Subtotal 2nd Day Air Next Day Air Saturday
Up to $98.99 $15.99 $18.99 add $15.00
$99.00 and up FREE!* $3.00 add $15.00

*FREE SHIPPING Details: Orders over $99.00 in merchandise ship 2nd Day Air for free. Excludes live rock. Combined facility orders over $99.00 will receive free 2nd Day Air shipping.

Tips on Preparing for New Arrivals

  • For the well-being of your aquatic life, we strongly encourage someone to be available at the time of delivery to prevent your new inhabitants from being exposed to the elements and extreme temperatures.
  • Read our "Acclimation Guide" now so you can have everything ready the day your new aquatic life arrives.
  • Review our "Compatibility Charts" to ensure your new arrival is welcome in its designated aquarium.
  • Greet your new arrival with a healthy aquarium by performing a water change, checking filter media, and examining the general condition of current inhabitants.
  • Test your Water Parameters! Water conditions should be as follows:

    Parameter Marine Freshwater
    Ammonia 0.0 ppm 0.0 ppm
    Nitrites 0.0 ppm 0.0 ppm
    Nitrates 0.0 - 30 ppm 0.0 - 50 ppm
    pH 8.1 - 8.4 6.5 - 7.5
    (African Cichlids 7.8 - 8.5)
    Specific Gravity 1.021 - 1.025 N/A

  • Consider a quarantine tank for your new arrivals.
  • Read our article "Introducing New Fish into Your Aquarium."

Returns
The shipping container you receive will include a packing slip which contains the size and quantity of aquatic life that has been billed to your account. If this packing slip differs from what was received, please notify us by phone at (800-334-3699) or e-mail (CustomerService@LiveAquaria.com). This is not an invoice and does not contain pricing and billing info.

Because of the complex packaging procedures for all aquatic life and our primary concern for the health and well-being of all specimens we offer, we cannot accept any returns of any aquatic life. Please make your selections carefully.

In the event you wish to redeem your Arrive Alive, Stay Alive® Guarantee on orders, you may be contacted by our Customer Service Department with instructions requesting receipt of water samples or expired aquaria.